MEMBER DELIVERY METHODS & CHARGES:
| Shipping Method | Processing | Estimated Arrival | Shipping Charges |
| Standard Ground Shipping | Regular | 4-8 business days | $6.95 |
| 2nd Day – Continental U.S. only | Regular | 2-3 business days | $11.95 + $1.99 per additional item |
| Next Day – Continental U.S. only | Regular | 1-2 business days | $19.95 + $1.99 per additional item |
| Ground - Alaska & Hawaii | Regular | 2-3 business days | $12.94** |
| 2nd Day – Alaska & Hawaii | Regular | 2-3 business days | $17.94** |
| Next Day – Alaska & Hawaii | Regular | 1-2 business days | $25.94** |
| **Shipments to Alaska & Hawaii include a $5.99 shipping surcharge, except when free shipping applies. | |||
COVERAGE & CARRIERS:
- When Standard Shipping is selected, the carrier who delivers your order will depend on the weight and size of the shipment. You will receive tracking information in the Shipping Confirmation email and will be able to track your order at that time.
- We ship everywhere within the U.S. We do not ship to P.O. Boxes or APO/FPO addresses.
-
Your order may require a signature release upon delivery.
FREE GROUND SHIPPING
- For members to qualify for free ground shipping, the order sub-total must be $59 or more after all discounts are applied. Sub-total does not include tax or shipping fees. Free shipping offer only applies to orders shipped in the contiguous United States. (excludes Alaska & Hawaii).
ORDER TRACKING:
- Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
ADDITIONAL INFORMATION:
- Your package will be shipped Monday through Friday from 7:00 a.m. to 3:00 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, a Customer Care Representative will contact you. The cutoff for 2 Day and Next Day shipping is 11:00am EST. If your expedited shipping order is placed after 11:00am EST it will ship the following business day.
- All deliveries are subject to the carrier's Terms & Conditions.
- (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)
Member Return Policy
In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 48 hours of your order delivery for a full refund.
Return authorization is required.
Please email us or call us prior to shipping your package for your return authorization number.
If the return is a result of our error, your shipping costs will be refunded, as well.
Returns may be shipped either directly to the EuropeanPerfumes.com warehouse at the address below or brought in to any one of our retail locations.
If returning to a store location, please bring the order confirmation that you received when the order was placed.
If returning to our warehouse, please include the following information with your return:
* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:
* Return Shipping Address
If you have any questions about returning merchandise, please e-mail or call us.